〖"Mountain Friends" commitmen〗

Friends of the hill bamboo floor service tenet is "good service", it is all the interpretation from the perspective of consumers of all for the sake of consumers. In the production aspect, do not produce unqualified products, quality inspection unqualified products firmly do not leave the factory, never by reducing the intrinsic quality of products to reduce costs. Rich selection of colors, flexible marketing means. In after-sales service, the definition of the problem is clear and accurate.

Professional installation：we will send experienced professional floor installation service staff for your home service. At the same time for you to introduce the details of the floor maintenance knowledge and product knowledge, installation and construction of the end, immediately clean the construction site for you. In order to achieve high efficiency and high quality professional services, we have established a customer service center, will fully protect your interests, so that you can enjoy a full range of tracking supporting services.

Product life：floor used in the home, no visible damage, service life of 20 years. The general commercial use, without visible damage, its service life is 8 years; intensive commercial use, without visible damage, its service life is 5 years. Due to the various reasons for the use of the process, no visible damage, the service life may be greater than or less than the years.

Warranty period：within 12 months after the purchase, if the product quality problems occur, the manufacturer guarantees free replacement of quality problems with the original color or the corresponding color products. If there is no such product or no longer produced this product, our company reserves the right to replace with similar products.

Does not include the following items：the interior of a specific area of the floor overload, scratches, impact, cutting, flooding, long time barbecue, improper cleaning and maintenance methods; used in unsuitable places, damage such as balcony, bathroom and kitchen etc. caused by damp places; can not damage resistance and other unknown reasons the.

During the warranty period to solve the problem： the warranty problems, we timely door-to-door, reasonable fees, no additional burden to the customer, regular visits, to remind consumers maintenance matters. If the floor damage is caused by the improper installation or use of the consumer, the repair work can be completed by the manufacturer or its designated agent for the consumer at the request of the consumer, and the repair cost is limited to the material cost and labor cost.